Episode 97 - What If Your Uber Driver Is Less Than 'Uber'?

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What's the best way to handle 'sharing economy' vendors, such as Uber drivers and Airbnb hosts, who aren't providing their services as advertised? On today's episode, Stephen, James, and guest host Brian Koppelman work to find a common ground on how to deal with the practical and emotional implications of giving less-than-perfect ratings to these 'contractors'.